privacy
This Global SafeTrack Systems Privacy Policy is intended to inform you about how we and our partners GARMIN and INREACH/IRIDIUM/GSM operators ("INREACH/IRIDIUM/GSM") process your personal data when you visit the Global SafeTrack Systems website Create a ProteGear account, register and use your INREACH/IRIDIUM/GSM device, subscribe to and use GSM or satellite communication services, and use the Earthmate app and the Explore app.
"Personal Data" means information relating to an identified or identifiable natural person.
If you would like to go to a specific section of this Privacy Policy, click on one of the links below:
• Categories of personal data processed by Global SafeTrack Systems
• Categories of recipients of personal data
• Transmission of personal data
• Cookies and Similar Technologies
• Children
• Updates to the Privacy Policy
• Storage of personal data
• Responsible person and data protection officer
• Your rights
• Basic information on data storage, backups and deletion of data.
Categories of personal data processed by Global SafeTrack Systems
PERSONAL DATA PROCESSED WHEN CREATING A PROTEGEAR ACCOUNT:
When you create a ProteGear account, you will be asked to provide your email address and name. If you choose to do so, you can provide only your first name or a nickname instead of your full name.
PURPOSES AND LEGAL BASIS:
(a) Global SafeTrack Systems processes your email address because you use that email address and password to log into your account. The legal basis for processing the email address for this purpose is Global SafeTrack Systems' legitimate interest in protecting the security of your account.
(b) Global SafeTrack Systems will also process the email address to send you important information about your devices, your apps, your subscription or your account, such as important security information or material changes to this privacy policy. The name you provide will be associated with your ProteGear account. The legal basis for processing the email address for this purpose is based on the legitimate interest of Global SafeTrack Systems to provide you with important information about your devices, your apps, your subscription or your account.
(c) If you agree to receive marketing information from Global SafeTrack Systems, Global SafeTrack Systems will also process your email address to send you marketing information about Global SafeTrack Systems products and apps. The legal basis for processing the email address for this purpose is your consent. You can withdraw consent at any time by changing your preferences in your ProteGear account or by clicking the unsubscribe link at the bottom of our marketing emails. The marketing emails that you receive from Global SafeTrack Systems are based on the preferences set in your ProteGear account, the location provided by your Internet Protocol (IP) address, the types of Global SafeTrack Systems devices that you connect to your ProteGear account and the subscriptions in your ProteGear account. The legal basis for processing this data for this purpose is the legitimate interest of Global SafeTrack Systems to reduce the number of marketing emails sent to individual customers; this involves selecting which customers receive a specific marketing email, rather than sending the marketing email to all customers who have opted in to receive marketing emails.
(d) Global SafeTrack Systems will also process your email address to associate it with your ProteGear account when you are in contact with our support. The legal basis for this processing is our legitimate interest in providing quality support.
PERSONAL DATA PROCESSED WHEN YOU LOGIN TO YOUR PROTEGEAR ACCOUNT WITH YOUR SOCIAL NETWORKING credential, if you wish:
You may choose to log in to your ProteGear account using social media credentials (e.g., your Facebook credentials). If you choose to do this, the first time you log in you will be asked if you agree that the social network provider may share certain information with Global SafeTrack Systems, e.g. B. Your name, email address, profile photo, posts, comments and other information associated with your social network account. This information is provided to Global SafeTrack Systems by the social network provider due to the way the social network login configuration works. However, Global SafeTrack Systems only stores and processes your e-mail address from all of this information. If you do not want the social network provider to share your information with Global SafeTrack Systems, you can simply log into your ProteGear account using your ProteGear account credentials and not use the social network credentials.
PURPOSE AND LEGAL BASIS:
Global SafeTrack Systems associates the email address provided by the social network provider with your ProteGear account so that you can log in to the ProteGear account with your email address in the future if you no longer wish to log in with the social network credentials. The legal basis for processing this information for this purpose is the legitimate interest of Global SafeTrack Systems to provide you with an alternative login method and to protect your account.
PERSONAL DATA PROCESSED IF YOU PURCHASE A SUBSCRIPTION TO INREACH/IRIDIUM/GSM SATELLITE COMMUNICATION SERVICES:
If you purchase an INREACH/IRIDIUM/GSM subscription, INREACH/IRIDIUM/GSM will collect your email address, mailing address, billing address, phone number and contact information for the emergency contacts you designate. Vantiv, a third party, processes the payment card information when you purchase a subscription to INREACH/IRIDIUM/GSM satellite communication services. Read the privacy policy carefully.
PURPOSE AND LEGAL BASIS:
(a) INREACH/IRIDIUM/GSM processes the e-mail address in order to associate it with your subscription to INREACH/IRIDIUM/GSM satellite communication services so that you can send and receive e-mails to other users of INREACH/IRIDIUM/GSM devices and to send you billing and other information related to your subscription to the INREACH/IRIDIUM/GSM satellite communications services. The legal basis for processing the email address for these purposes is the performance of the subscription contract.
(b) INREACH/IRIDIUM/GSM processes your postal address because GEOS and the GEOS International Emergency Response Coordination Center ("IERCC") use the postal addresses of INREACH/IRIDIUM/GSM subscribers to determine if the SOS button was inadvertently sent by activated at a Subscriber's place of residence. The legal basis for this processing is the legitimate interest of INREACH/IRIDIUM/GSM to reduce the number of false alarms.
(c) INREACH/IRIDIUM/GSM processes the phone number as it is used by GEOS and the IERCC to determine if the subscriber has inadvertently activated the SOS button at their residence; it is also used by INREACH/IRIDIUM/GSM to contact subscribers for billing information. The legal basis for this processing is the legitimate interest of INREACH/IRIDIUM/GSM to reduce the number of false alarms and to contact subscribers regarding their billing information.
(d) INREACH/IRIDIUM/GSM processes contact information for the emergency contacts you designate so that INREACH/IRIDIUM/GSM and/or GEOS and IERCC can communicate with those emergency contacts should you find yourself in an emergency situation. The legal basis for this processing is the legitimate interest of INREACH/IRIDIUM/GSM to communicate with the emergency contacts you have designated in case you are in an emergency situation.
(e) INREACH/IRIDIUM/GSM will process the email address in order to send you emails to keep you subscribed if you are a US resident and do not opt out of receiving those emails or if you are a non-US resident and have agreed to receive these emails. The legal basis for this processing is your consent, which you can withdraw at any time.
PERSONAL DATA PROCESSED WHEN USING THE INREACH/IRIDIUM/GSM SATELLITE COMMUNICATION SERVICES:
The INREACH/IRIDIUM/GSM products and satellite communications services are designed to notify appropriate authorities that emergency assistance is required. In order for INREACH/IRIDIUM/GSM and Global SafeTrack Systems, its affiliates and service providers to provide this service, INREACH/IRIDIUM/GSM and Global SafeTrack Systems process text, SMS and email messages sent to and from your INREACH/IRIDIUM/ GSM device and INREACH/IRIDIUM/GSM and Global SafeTrack Systems processes the position of your INREACH/IRIDIUM/GSM device when the INREACH/IRIDIUM/GSM device communicates with Iridium satellites.
PURPOSE AND LEGAL BASIS:
The performance of a contract.
PERSONAL DATA PROCESSED WHEN USING THE INREACH/IRIDIUM/GSM SATELLITE COMMUNICATION SERVICES:
The INREACH/IRIDIUM/GSM products and satellite communications services are designed to notify appropriate authorities that emergency assistance is required. In order for INREACH/IRIDIUM/GSM and Global SafeTrack Systems, its affiliates and service providers to provide this service, INREACH/IRIDIUM/GSM and Global SafeTrack Systems process text, SMS and email messages sent to and from your INREACH/IRIDIUM/ GSM device and INREACH/IRIDIUM/GSM and Global SafeTrack Systems processes the position of your INREACH/IRIDIUM/GSM device when the INREACH/IRIDIUM/GSM device communicates with Iridium satellites.
Iridium Communications Inc. is located in McLean, Virginia, United States. GSM mobile network operators are based in the country in which you are using the device.
Iridium's relevant privacy policy can be found here:
https://www.iridium.com/service-provider-gdpr-priv...
PURPOSE AND LEGAL BASIS:
The performance of a contract.
PERSONAL DATA PROCESSED WHEN USING THE GLOBALMAIL SERVICE:
If you use the ProteGear GlobalMail system, we store data for the transmission of text messages (EMAIL / SMS etc) from and to the device and process them further via MailGun services with servers located exclusively in the EU.
PURPOSE AND LEGAL BASIS:
The performance of a contract.
PERSONAL DATA PROCESSED WHEN COMMUNICATING WITH GLOBAL SAFETRACK SYSTEMS OR INREACH/IRIDIUM/GSM:
If you contact our support by email, telephone, online or in person, we collect personal data, e.g. B. name, postal address, telephone number, email address and contact preferences, as well as information about the Global SafeTrack Systems products that you own, e.g. B. serial numbers and the date of purchase, and information about your subscriptions. We may also create event logs that can help diagnose product or app performance issues and collect information about the support or service issue. To improve customer service, but subject to applicable law, we may record and review calls with customer service representatives; we may also analyze feedback provided to us through voluntary customer surveys. With your consent, our customer service representatives may log into your ProteGear account when appropriate to assist in troubleshooting and resolving the issue.
PURPOSE AND LEGAL BASIS:
We use this information to provide you with customer and product support and to monitor the quality and type of customer and product support we provide to our customers. The legal basis for processing this information for these purposes is the legitimate interests of Global SafeTrack Systems and INREACH/IRIDIUM/GSM to provide quality product support. The legal basis for logging into your ProteGear account, when reasonably necessary to assist in troubleshooting and resolving the issue, is your consent, which you may withdraw.
Categories of recipients of personal data
GEOS AND IERCC:
When you use the Satellite Communication Services and trigger an SOS distress signal, INREACH/IRIDIUM/GSM will provide various information, including name, email address, mailing address, phone number, content of the message, time it was sent, and the identity and location of the sender and recipient of the message GEOS and the GEOS International Emergency Response Coordination Center ("IERCC"); we may also provide this information to relevant authorities and responders and members of your family. GEOS and IERCC may also provide information required for emergency services.
SEARCH, RESCUE AND EMERGENCY SERVICES:
When you use the Satellite Communication Services and trigger an SOS distress signal, INREACH/IRIDIUM/GSM will provide various information, including name, email address, postal address, phone number, content of the message, time it was sent, and the identity and location of the sender and recipient of the message. may be passed on to appropriate search and rescue and emergency services. GEOS and IERCC may also provide this information to relevant search and rescue and emergency response services, where applicable.
FAMILY MEMBERS:
If you choose to do so as part of our subscription preferences, INREACH/IRIDIUM/GSM may also provide information such as the content of the message, the time it was sent, and the identity and location of the sender and recipient of the message to family members listed in your subscription preferences.
PEOPLE YOU INVITE TO FOLLOW YOUR POSITION:
You can invite family, friends or anyone else to follow your progress on your computer or mobile device via the web-based MapShare / TripShare™ portal. The INREACH/IRIDIUM/GSM device sends track points at predetermined intervals, allowing others to track your position online. You can also invite family members, friends and others who stayed at home to send a position request to your INREACH/IRIDIUM/GSM device via MapShare / TripShare to get your GPS position, track your route and exchange messages during the trip . You can also embed your MapShare / TripShare page on a blog, website or social media if you wish.
OTHER SERVICE PROVIDERS:
Global SafeTrack Systems uses third party cloud services such as Adobe and Emarsys to support email delivery. These services track activity associated with emails, such as whether the email has been opened, whether links in the emails have been clicked, and whether purchases have been made after clicking those links. Global SafeTrack Systems uses this data to analyze the level of interaction with these emails. Global SafeTrack Systems works with third party service providers to gain a better understanding of how our websites and apps are used, and for similar purposes.
INREACH/IRIDIUM/GSM uses SendGrid to send messages from Global SafeTrack Systems INREACH/IRIDIUM/GSM devices to email addresses, and SmartFocus to send newsletters and other content to subscribers via email.
FURTHER DISCLOSURE OF INFORMATION:
We may disclose information about you to others: (a) where we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process or other legal obligation; (c) to enforce our terms or policies; (d) to pursue available remedies or defend legal claims as necessary, or (e) when we believe it is necessary or appropriate to try to assist you if you are in an emergency situation.
In addition, we may disclose your personal information in the event of any reorganization, merger, sale, joint venture, acquisition, transfer or other disposition of any of Global SafeTrack Systems' or INREACH/IRIDIUM/GSM's business, assets or stock, in whole or in part, including in connection with any bankruptcy or similar proceedings, to any affiliated company, subsidiary or third party, unless such party to whom we transfer Personal Information is permitted to disclose your Personal Information in any manner other than that set forth in this Privacy Policy Process without informing you and, where required by applicable law, without obtaining your consent.
Transmission of personal data
Global SafeTrack Systems is a global company. In order for us to be able to offer our products, apps and services, we may need to transfer your personal data to other Global SafeTrack Systems companies in other countries. Personal data relating to individuals residing in a country of the European Economic Area or Switzerland are processed under the control of Global SafeTrack Systems GmbH.
Cookies and Similar Technologies
WEBSITE:
To better analyze how you and other visitors navigate the Global SafeTrack Systems Explore website, compile statistical data on website usage and response rates, diagnose problems with Global SafeTrack Systems servers, and administer the Global SafeTrack Systems Explore website collects certain information from us when you visit our website, with the help of third-party analytics service providers. This information includes IP address, geographic location of the device, browser type, browser language, the date and time of the request, times of your visits, page views and the page elements (e.g. links) you click on. We may use cookies, web beacons, clear gifs or similar tools on our website or in our email messages to help us collect and analyze this information. We use this information to provide better, more relevant content on our website, to identify and fix problems, and to improve our website's user experience.
If you do not want information collected through the use of these technologies, most browsers give you the ability to automatically opt-out of many of these technologies, or to opt-out or accept these technologies.
If you are a resident of the European Union or a jurisdiction where we require your consent to use cookies on our websites, you will be able to manage your cookie preferences on the websites; an exception to this are certain cookies that are required for the operation of the website; you cannot disable these cookies.
Below are some third-party analytics and similar services that we currently work with:
ANALYSIS SERVICES:
• Google: Google Analytics is used to collect usage statistics, user demographics and interests and user behavior on websites. We also use Google Search Console to understand how our website visitors find our website and to improve our search engine optimization. Learn more about how this analytical data may be used, how to control how your information is used, and how to opt-out of data use by Google Analytics.
children
Our websites and apps are not directed to persons under the age of 16, and we ask that persons under the age of 16 not provide any personally identifiable information to Global SafeTrack Systems. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete that information as soon as possible.
Updates to the Privacy Policy
We may occasionally update this privacy policy as we add new products and apps, improve our current offering, or as technologies and laws change. The date this Privacy Policy was last revised can be found in the "Last Updated" legend at the top of the page. Changes will take effect upon posting of the revised Privacy Policy.
If the changes are material, we will notify you and, where required by applicable law, obtain your consent. We will notify you by email or by posting a notice of changes on the Global SafeTrack Systems websites and apps that link to the Privacy Policy.
storage of personal data
We store your personal data for as long as your ProteGear account is considered active. You will also find a description of your right to have the data deleted under "Your rights" below.
Responsible person and data protection officer
If you are a resident of a country in the European Economic Area or Switzerland, responsibility for the personal data collected by Global SafeTrack Systems lies with Global SafeTrack Systems GmbH, Filzenweg 14, 83071 Stephanskirchen. Global SafeTrack Systems' EU Data Protection Officer can be found at the same address and can be contacted by email at the following address: euprivacy@protegear.com.
Your rights
If you are a resident of the European Union, you have the right under the General Data Protection Regulation to request Global SafeTrack Systems to access and correct or erase your personal data; Furthermore, you have the right to data portability, the right to restrict the processing of your personal data, the right to object to the processing of your personal data and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under local law.
To request access to or correction, portability, or deletion of personal information, or to delete your ProteGear account, visit the Account Management Center.
If you are a resident of the European Union and wish to exercise your right to restrict the processing of the data or to object to the processing, please contact Global SafeTrack Systems' EU Data Protection Officer: Global SafeTrack Systems GmbH, Filzenweg 14, 83071 Stephanskirchen , Germany; Email: euprivacy@protegear.com. If you are not a resident of the European Union but believe that local law gives you the right to restrict or object to the processing of the data, please contact Global SafeTrack Systems International, Inc. at privacy@ protegear.com.
The following conditions also apply to all InReach tariffs:https://www.garmin.com/de-DE/privacy/inreach/polic...
This consent may only be given by users who are older than 13 years of age. If you are younger, we ask that you ask your legal guardian for advice.
Basic information on data storage, backups and deletion of data:
Global SafeTrack Systems GmbH only stores its own data above in data centers in the EU.
This data is usually automatically deleted after 12 months.
A shorter deletion interval can be agreed on request, but at least 7 days.
Please send us an email if you wish to withdraw your consent: info@globalsafetrack.com
