Contact & Support

Contact

Head office:
Global SafeTrack Systems GmbH
Filzenweg 14

83071 Stephanskirchen / Germany
Tel. 08036 3013182
Fax. 08036 3013181
info@globalsafetrack.com


Office and Warehouse:
Landwehrstr. 3

83022 Rosenheim / Germany


Registry: HRB 23481 Traunstein

WEEE-Reg-Nr DE37413457
Batt-Reg.-Nr. DE 44255788

Send us a message via the contact form! We look forward to your inquiries, orders and of course your feedback!

Other IT solutions from Global SafeTrack System:


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A*LIVE online-manual

General note: Please use A*LIVE as an additional security tool that should never replace other security measures and should not encourage a greater willingness to take risks.

Note on using SMS as an alarm address: For frequent notifications, we recommend using the Telegram app instead of SMS. For the set-up of Telegram please see the manual.

Downloads

ALIVE Quickstarter and manual for web portal TRIPSHARE and SMARTSAFETY

Download

Manuals for Garmin hardware

Garmin InReach Mini manual

Download

Garmin InReach Mini 2 manual

Download

Garmin InReach Messenger manual

Download

Garmin GPSMAP 66i manual

Download

Garmin Montana 7xx manual

Download

Garmin GPSMAP 67i manual

Download

FAQs

  • Can I connect my Garmin device to a ProteGear plan?

    Yes this is not a problem. After ordering the tariff, we will ask you for your IMEI number, the AuthCode and the desired activation date for setting up the tariff.

  • Can I "move" to a new device with my existing account/tariff?

    Yes this is not a problem. We only need the IMEI number of your new device.

  • Can a friend of mine take over my account?

    Yes. Please send us the e-mail address, billing address, bank details/credit card and we will arrange everything else.

  • How can I deactivate/put my tariff on stand-by?

    Please use our form change data plan.

  • What is the difference between TRACKING Pay-per-day 2 Ad-hoc and TRACKING DAY 2?

    The first is only "adhoc" via https://protegear.io/tripshare/#/devices - the second is made for advance scheduling (see form change data plan)

  • What happens when you press the SOS button?

    See the Video What happens when you trigger an SOS

  • Why does the battery of my Garmin InReach or A*LIVE device run out so quickly?

    When the device is switched on, it searches for a connection to the satellite. If the device is indoors, without a clear view of the sky, this constant (unsuccessful) check with the satellite leads to extremely high battery consumption.

  • Are there any BbTalkin How-to videos?

    How to pair ADVANCE with STANDARD units

    https://youtu.be/zyomVHuc36c


    How to use the new clip system for helmets

    https://youtu.be/9HYuIr2I0ZQ


    How to pair ADVANCE devices in a row

    https://youtu.be/AyO5_gZwe2c


    How to clean the plug

    https://youtu.be/By8ySXdCzOA

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